Kong Casino Terms and Conditions

Welcome to Kong Casino. These Terms and Conditions govern your use of our website, www.Kong Casino.com, and all services we provide, including our games, promotions, and account features. By registering an account with us, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of this document, we ask that you do not use our services.

Who We Are

Kong Casino is operated by Jumpman Gaming Limited, a company registered at La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ. We are licensed and regulated by the UK Gambling Commission (account number 39175) for customers located in Great Britain, and by the Alderney Gambling Control Commission for customers outside Great Britain. We operate Kong Casino in accordance with these licences and all applicable gambling regulations.

Eligibility to Use Kong

To open an account with us, you must be at least 18 years old and legally permitted to gamble in your jurisdiction. We reserve the right to request proof of age and identity at any time, and we may suspend your account until satisfactory verification documents are provided. Our services are intended for players in the United Kingdom, and we do not accept registrations from a number of restricted territories, including but not limited to the United States, Spain, France, Italy, Australia, and several others listed in our full restricted countries policy.

Only one account per person, household, and IP address is permitted. If we discover duplicate accounts, we reserve the right to close them and withhold any associated funds in accordance with our investigation findings.

Account Registration and Security

When you create an account at Kong Casino, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials, and you must notify us immediately if you suspect unauthorised access to your account. We are not liable for losses arising from your failure to protect your account details.

• We may require identity verification (KYC) before processing withdrawals.
• We reserve the right to suspend or close accounts that provide false information.
• You must keep your contact and payment details up to date at all times.

Deposits and Withdrawals

Our minimum deposit is £10, though Pay by Mobile deposits (via Fonix, excluding Vodafone customers) incur a £2.50 transaction fee. We accept Visa Debit, Mastercard Debit, Maestro, PayPal, Skrill, Neteller, Paysafecard, and Pay by Mobile. Withdrawals have a minimum of £10 and are paid back to the card or account used for deposit, up to a maximum of three registered cards per account. Please note that Pay by Mobile cannot be used for withdrawals.

There is no maximum withdrawal limit, and your full Real Money balance can be withdrawn in a single transaction. However, we apply a standard 72-hour pending period during which we may request identity documents. Once your documents are verified, pending withdrawals are processed within 24 hours; if documents are rejected, the withdrawal amount is returned to your balance within 48 hours. After the pending period, cashouts to your bank account typically take 1-5 working days depending on your chosen method.

Bonuses and Promotions

At Kong Casino, we offer a range of promotions, including our Welcome Bonus: a 50% Matchup Bonus up to £100 on your first-ever deposit. This bonus is available to new players only, requires a minimum deposit of £10, and carries a 10x wagering requirement on the bonus amount. Real-money wagers do not count towards this requirement, and real money is always used before bonus funds. The maximum conversion to real funds is equal to your lifetime deposits, capped at £250, or £50 if you have not made a deposit. No promo code is required to claim this offer.

We also run a Card Registration Offer providing no-deposit free spins once a valid debit card has been added, our Weekly Cashback of 5% on net slots losses paid automatically every Friday, and a Daily Wheel offering one free spin per day to all registered players. Other promotions, such as our Cash Giveaway, Fluffy Fridays tournaments, and the Drops & Wins campaign with Pragmatic Play, are subject to their own specific terms published on our promotions pages. We may remove bonus funds and pending offers after 3 consecutive days of account inactivity, and withdrawing real money before wagering is completed will cancel any active bonus along with its winnings.

Our Trophy Rewards Programme

Our Trophy Rewards system allows you to collect trophies by playing games and completing in-game achievements, tracked within the Your Trophies section of your account. Every five trophies collected unlock a Mega Reel spin, with free spins prizes increasing as you reach higher trophy levels. We do not operate a traditional tiered VIP scheme with dedicated account managers; instead, our rewards are delivered through the trophy system, the Mega Reel, the Daily Wheel, and personalised offers we may send via email or your account inbox.

Games and Fair Play

Kong Casino features over 900 games from leading providers, including Pragmatic Play, NetEnt, Microgaming, Play'n GO, Evolution, and many others. Our game library includes slots, Megaways titles, live casino games, table games, bingo, scratch cards, and live game shows. We use certified random number generators and independently audited game software to ensure fairness. We do not guarantee any particular outcome, and all games are played at your own risk and discretion.

Responsible Gambling

We are committed to promoting responsible gambling. We provide tools including deposit limits, time-outs, and self-exclusion options, which you can activate through your account settings or by contacting our support team. If you feel your gambling is becoming a problem, we encourage you to seek help from organisations such as GamCare or BeGambleAware. We reserve the right to restrict or close accounts where we believe this is necessary to protect a player's wellbeing.

Account Suspension and Termination

We reserve the right to suspend, restrict, or permanently close your account if we suspect fraud, money laundering, bonus abuse, breach of these terms, or any other activity that we consider harmful to Kong Casino or other players. In such cases, we may withhold winnings pending investigation. You may also close your account at any time by contacting our support team.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access to Kong Casino. We are not liable for any indirect, incidental, or consequential losses arising from your use of our website, including technical failures, internet connectivity issues, or third-party payment processing delays, except where such liability cannot be excluded under applicable law.

Customer Support

If you have any questions about these Terms and Conditions, our team is available via live chat between 06:00 and 21:00 BST, seven days a week. You can also reach us by email at support@jumpmangaming.com, through our contact form, or by reviewing our FAQ section. Complaints can be directed to complaints@jumpmangaming.com, and we aim to respond to all emails within two business days.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or business practices. We recommend reviewing this page periodically. Continued use of Kong Casino following any changes constitutes your acceptance of the revised terms.

By creating an account and using our services, you confirm your agreement to these Terms and Conditions in full. Thank you for choosing Kong Casino.