Responsible Gaming at Kong

At Kong, we want gaming to stay fun, safe and in your control. We are committed to promoting responsible gambling and giving every player at Kong Casino the tools and information needed to play safely. This page explains how we support responsible gaming, how you can set limits on your account, and where to find help if gambling stops feeling enjoyable.

Our Commitment to Safer Gambling

We believe that gambling should always be a form of entertainment, never a way to make money or escape problems. Our team works under the regulatory oversight of the UK Gambling Commission and the Alderney Gambling Control Commission, and we take our obligations around player protection seriously. Here at Kong Casino, we build responsible gaming principles into every part of our platform, from registration through to ongoing play.

We provide self-assessment tools to help you understand your gambling habits
We offer deposit limits, time-outs and self-exclusion options free of charge
We train our support team to recognise signs of potentially harmful play
Our Kong Casino platform includes reality check reminders during sessions

Recognising the Signs of Problem Gambling

We encourage all players to regularly check in with themselves about their gambling behaviour. You may want to review your activity if you notice any of the following:

You spend more money or time gambling than you intended
You chase losses or gamble to relieve stress, anxiety or boredom
Gambling affects your relationships, work or financial responsibilities
You feel irritable or anxious when you try to cut back
You borrow money or sell possessions to fund gambling

If any of these feel familiar, we strongly recommend using the tools described below or speaking with one of the support organisations listed further down this page.

Tools We Offer at Kong Casino

We at Kong provide a range of account controls designed to help you stay within your personal limits. You can access these tools at any time from your account settings, and our support team is available to help you set them up if needed.

Deposit Limits

We allow you to set daily, weekly or monthly deposit limits on your Kong account. Once a limit is set, we will prevent further deposits once the threshold is reached until the limit period resets. Any request to increase a limit is subject to a 24-hour cooling-off period, while decreasing a limit takes effect immediately, in line with our policy of protecting players.

Time-Outs and Self-Exclusion

If you feel you need a break, our Kong platform lets you take a time-out from your account for a period of 24 hours up to 6 weeks. Should you need a longer-term solution, we offer self-exclusion for a minimum of 6 months, up to a maximum of 5 years. During self-exclusion, we will close your account, remove you from marketing communications, and prevent you from reopening a new account with us. At the end of the self-exclusion period, reactivation is not automatic; we require you to contact our support team directly.

Reality Checks and Session Reminders

We provide on-screen reality check pop-ups that remind you how long you have been playing and how much you have won or lost during your session. These reminders help you make informed decisions about whether to continue playing or take a break.

GAMSTOP and National Self-Exclusion

As part of our commitment to UK players, we participate in GAMSTOP, the national self-exclusion scheme. If you register with GAMSTOP, we will restrict your access to Kong and other UK-licensed gambling sites for the period you select.

Protecting Young and Vulnerable People

We only accept players who are 18 years of age or older, and we carry out age and identity verification checks on all accounts registered with us. Our Kong Casino platform uses secure verification procedures to confirm that every player meets this requirement before withdrawals are processed. We also recommend that parents and guardians use filtering software, such as parental control applications, to prevent underage access to gambling websites on shared devices.

Staying in Control of Your Spending

We want you to think of any money spent at Kong as the cost of entertainment, not an investment or income source. Our Weekly Cashback and Trophy Rewards, part of our Kong Casino bonus program, are designed to add enjoyment to your experience, not to encourage higher spending than you can afford. We suggest the following good practices:

Set a budget before you start playing and stick to it
Avoid gambling when upset, stressed or under the influence of alcohol
Take regular breaks and avoid long, uninterrupted sessions
Never borrow money to gamble or chase previous losses
Balance gambling with other hobbies and social activities

Where to Get Further Support

We know that some players may need professional support beyond the tools we offer directly. We encourage you to reach out to the following independent organisations, which provide free and confidential advice:

GamCare – www.gamcare.org.uk – advice, support and a free helpline
BeGambleAware – www.begambleaware.org – information and self-assessment tools
Gamblers Anonymous – www.gamblersanonymous.org.uk – peer support meetings
GAMSTOP – www.gamstop.co.uk – national self-exclusion scheme for UK players

Our Kong support team is also available via live chat every day between 06:00 and 21:00 BST, or by email at support@jumpmangaming.com, should you have any questions about these tools or need help setting up limits on your account. You can manage these settings directly through your Kong Casino login once you are signed in.

Our Ongoing Responsibility

We at Kong continually review our responsible gambling policies to make sure they reflect best practice and regulatory requirements. Our Kong Casino team monitors player activity for signs of harm and may proactively reach out with information about our tools if we notice patterns that concern us. We believe that responsible gaming is a shared responsibility, and we are committed to working alongside our players to keep gambling a safe and enjoyable activity at all times.

If you are concerned about your gambling or that of someone close to you, please do not hesitate to contact us. Our Kong team is here to help, and we will always treat such conversations with sensitivity and confidentiality.

Content updated: October 26, 2026