Kong Privacy Policy

At Kong, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit Kong Casino.com, play Kong slots, or use the Kong app. By registering an account with us, you consent to the practices described below.

Who We Are

Kong Casino is owned and operated by Jumpman Gaming Limited, registered at La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ. We are licensed by the UK Gambling Commission (account number 39175) for customers in Great Britain, and by the Alderney Gambling Control Commission for customers outside Great Britain. We act as the data controller for all personal information collected through our platform.

Information We Collect

When you create an account or use our services, we collect several categories of information necessary to provide you with a safe and compliant gaming experience.

• We collect registration details such as your name, date of birth, address, email address, and phone number when you sign up
• We gather identity verification documents, including proof of ID and proof of address, to comply with our licensing obligations
• We record your payment information when you make a deposit or request a withdrawal via Visa Debit, Mastercard Debit, Maestro, PayPal, Skrill, Neteller, Paysafecard, or Pay by Mobile
• We track your gaming activity, including games played, stakes, wins, and losses, to manage your account and detect irregular behaviour
• We log technical data such as your IP address, device type, browser, and operating system whenever you access Kong via desktop, mobile browser, or our iOS and Android apps
• We collect communication records when you contact our support team through live chat, email, or the contact form

How We Use Your Information

We at Kong use the information we collect for a number of legitimate purposes connected to running our casino responsibly and securely.

• We use your data to verify your identity, age, and eligibility to play in accordance with gambling regulations
• We process your payment details to handle deposits and withdrawals through our approved banking partners
• We use your gaming history to administer our loyalty program, including Trophy Rewards, the Mega Reel, and the Daily Wheel
• We send you promotional offers such as the welcome bonus, weekly cashback, and personalised free spins where you have consented to marketing
• We analyse account activity to detect fraud, money laundering, and problem gambling indicators
• We use your contact details to respond to support requests and complaints sent to our team

Legal Basis for Processing

Our Kong platform processes your data based on several legal grounds. We process information where it is necessary to perform our contract with you, where we have a legal obligation under gambling and anti-money laundering legislation, where you have given consent, and where we have a legitimate interest in preventing fraud and improving our services. You may withdraw consent for marketing communications at any time by adjusting your account preferences or contacting us directly.

Sharing Your Information

We do not sell your personal data to third parties. However, our Kong Casino operations require sharing certain information with trusted partners in order to function properly.

• We share data with payment processors to complete deposits and withdrawals
• We share information with identity verification providers to confirm your age and address
• We disclose data to regulatory authorities, including the UK Gambling Commission and the Alderney Gambling Control Commission, when legally required
• We work with game providers such as Pragmatic Play, NetEnt, Evolution, and others to deliver gameplay, which may involve limited data exchange necessary for game functionality
• We may share information with law enforcement agencies where necessary to prevent crime or comply with a legal request

Cookies and Tracking Technologies

Here at Kong, we use cookies and similar technologies to operate our website, remember your preferences, and understand how players interact with our games. For full details on the types of cookies we use and how you can manage them, please refer to our separate Cookie Policy.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our regulatory and legal obligations. Our Kong team typically retains account and transaction records for a minimum period required under UK gambling and financial regulations, even after you close your account, to assist with audits, disputes, or investigations.

Data Security

We take appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse. Our Kong Casino systems use encryption, secure servers, and restricted access controls to safeguard your personal and financial details. While we strive to protect your data, no system is completely infallible, and you should also take steps to protect your own account credentials.

Your Rights

As a player with us, you have a number of rights regarding your personal data under applicable data protection law.

• You have the right to request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You may request that we erase your data, subject to our legal retention obligations
• You have the right to object to or restrict certain types of processing, including direct marketing
• You can request a copy of your data in a portable format
• You may lodge a complaint with the relevant supervisory authority if you believe we have mishandled your information

To exercise any of these rights, you can contact our team at support@jumpmangaming.com, complaints@jumpmangaming.com, or keepitfun@jumpmangaming.com.

Responsible Gambling and Data

We at Kong Casino use certain personal and behavioural data to support responsible gambling measures, including identifying signs of problem play and applying self-exclusion or deposit limits where requested. This processing helps us meet our obligations under our UK Gambling Commission licence and protect vulnerable customers.

International Data Transfers

Because Kong operates across the Channel Islands and the United Kingdom, your data may be transferred and processed outside your country of residence. Where this occurs, we ensure appropriate safeguards are in place to protect your information in line with applicable data protection standards.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to our support team via live chat, available 06:00-21:00 BST seven days a week, or email us at support@jumpmangaming.com. We aim to respond to all enquiries within two business days.